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Презентация на тему How to resolve conflict

Содержание

This advice is aimed primarily at resolving differences between individuals, small groups and organisations, but many of the same principles apply to the resolution of conflict between communities and even nations.
HOW TO RESOLVE CONFLICT This advice is aimed primarily at resolving differences between individuals, Be calm Conflict usuually engenders strong emotions and even anger but, Always show respect Be magnanimous This will save you time and energy and you Discuss or debate We avoid discussion or debate either because we fear Apply rationality Try to clear through the perception to discover and Acknowledge emotions Make an effort to see the situation the way Be aware of displacement It's not easy to spot displacement, but Be precise Instead of throwing everything into doubt and caused unnecessary upset, be focused. Think creatively Try presenting different types of solution from those so Change the wording It's amazing how often we disagree about words Change the environment Many of the most productive negotiations between management Compromise Try both options Seek mediation This is a process whereby a neutral third party Seek conciliation This is a similar process to mediation but a Accept the situation conflict cannot always be avoided The important thing is to keep not all conflict is negative (sometimes it 'clears the air'). Thank you for your attention!!!
Слайды презентации

Слайд 2 This advice is aimed primarily at

This advice is aimed primarily at resolving differences between individuals,

resolving differences between individuals, small groups and organisations, but

many of the same principles apply to the resolution of conflict between communities and even nations.

Слайд 3 Be calm
Conflict usuually engenders strong

Be calm Conflict usuually engenders strong emotions and even anger

emotions and even anger but, in such a state,

you are unlikely to be particularly rational or in the mood for compromise

Слайд 4 Always show respect
"I defeated my opponents

Always show respect

without dishonouring them".
Nelson Mandela
"Long Walk

To Freedom"

Слайд 5 Be magnanimous
This will save you time

Be magnanimous This will save you time and energy and you

and energy and you can concentrate on the important

issues of difference rather than the smaller ones.

Слайд 6 Discuss or debate
We avoid discussion or debate

Discuss or debate We avoid discussion or debate either because we

either because we fear conflict (the situation will rarely

be as bad as you fear) or we worry about 'losing' (in which case, you've already 'lost').

Слайд 7 Apply rationality
Try to clear through the

Apply rationality Try to clear through the perception to discover and

perception to discover and agree on how things really

are.

Слайд 8 Acknowledge emotions
Make an effort to

Acknowledge emotions Make an effort to see the situation the

see the situation the way the other person does

and to acknowledge their emotions before endeavouring to move beyond them.

Слайд 9 Be aware of displacement
It's not

Be aware of displacement It's not easy to spot displacement,

easy to spot displacement, but a warning sign is

when matters that do not normally cause conflict now appear to do so.

Слайд 10 Be precise
Instead of throwing everything into

Be precise Instead of throwing everything into doubt and caused unnecessary upset, be focused.

doubt and caused unnecessary upset, be focused.

Слайд 11 Think creatively
Try presenting different types

Think creatively Try presenting different types of solution from those

of solution from those so far rejected by one

of the parties.

Слайд 12 Change the wording
It's amazing how

Change the wording It's amazing how often we disagree about

often we disagree about words and how a change

of words can change how people view a situation.

Слайд 13 Change the environment
Many of the

Change the environment Many of the most productive negotiations between

most productive negotiations between management and union took place

in a neutral venue like a hotel. Sometimes even simply moving from an office to a coffee bar or from a house to a restaurant can make all the difference.

Слайд 14 Compromise
Try both options

Compromise Try both options

Слайд 15 Seek mediation
This is a process whereby

Seek mediation This is a process whereby a neutral third party

a neutral third party consults with those involved in

a conflict to see if the problem can be presented in a way which facilitates a resolution.

Слайд 16 Seek conciliation
This is a similar

Seek conciliation This is a similar process to mediation but

process to mediation but a little more activist on

the part of the third party who will normally attempt to find a solution by proposing a 'third way'.

Слайд 17 Accept the situation
"The greatest and most

Accept the situation

important problems of life are all fundamentally insoluble. They

can never be solved but only outgrown."
Swiss psychologist
Carl Jung

Слайд 18 conflict cannot always be avoided
The

conflict cannot always be avoided The important thing is to

important thing is to keep wasteful and damaging conflict

to a minimum and, when it does occur, use the relevant techniques to resolve or at least ease it.

Слайд 19 not all conflict is negative (sometimes it 'clears

not all conflict is negative (sometimes it 'clears the air').

the air').

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